Quality Policy

Taifa Mining and Civils Limited operates a Quality Management System in accordance with the requirements of ISO 9001:2015 certification, including aspects specific to the mining and construction industry and also ensures our business processes are carefully monitored, measured and controlled to promote a continual improvement in our business performance. Taifa Mining and Civils Limited is a mining and construction contractor providing: drilling, blasting, load and haul, feeding crushers, and construction services to the mining and construction industry in Tanzania. This scope is applied for the certification to ISO 9001:2015.

Management is committed to:

• Satisfying applicable requirements by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and consistently met.
• Continual improvement of the Quality Management System (QMS) by ensuring the risks and opportunities that can affect conformity of services and the ability to enhance customer satisfaction are determined and addressed and the focus on enhancing customer satisfaction is maintained.

Management shall:

• Take accountability for the effectiveness of the QMS
• Ensure the quality policy and quality objectives are established for the QMS
• Promote the use of a process approach and risk-based thinking
• Ensure that the resources needed for the QMS are available; including training, support and encouragement.
• Ensuring that the QMS achieves its intended results
• Promote improvement

The management has a continuing commitment to:

• Continually develop & improve the effectiveness of the Quality Management System
• The enhancement of customer satisfaction
• Determine ‘Interested Parties’ that are affected by the Organization’s operation and understand and meet their needs & expectations.
• Communicate throughout the Organization the importance of meeting customer needs & expectations and all relevant statutory, regulatory & compliance obligation requirements
• Ensure that the Management Reviews set and review the quality objectives, and reports on the Internal Au-dit results as a means of monitoring and measuring the processes and the continuing effectiveness of the Quality Management System within the Integrated Management System.
• Ensure the availability of resources so that inputs meet the intended output

This policy will be communicated to all employees and organizations working for or on our behalf.

This policy will be reviewed annually by top management and were deemed necessary will be amended and re-issued. This policy is available to relevant interested parties, upon reasonable request.